FAQ's


BKLA Members,

 

We miss you! We sincerely hope that you and your family and friends have remained safe and healthy throughout this crisis.

 

We have been busy, doing all we can to take care of our BKLA member community and preparing for our club reopening. To make sure the gym is clean and safe well beyond the COVID-19 pandemic. Policies and procedures have been updated to meet or exceed CDC, Federal, State, and local recommendations.

No, billing was suspended as of March 18, 2020. We will unfreeze all memberships and resume normal billing for club dues when the club reopens.

Once the club re-opens, please go to abcfinancial.com and log-in to MYiCLUBonline to see the updates that reflect your current overdue balance.

BKLA will unfreeze all memberships and resume normal billing for club dues when the club reopens. If we reopen on July 6th, we will bill you a prorated amount for the month.

Credit Due: If you were billed during our closure, your membership will be credited for the number of days you were billed based on the time the gym was closed.

 

No Credit Due: If you weren’t charged during our closure, you may have missed a billing cycle for a portion of the month we open. If this happened, your membership will be billed the additional days on the next billing cycle.

If your membership has an expiration date, you will receive a credit in the form of a membership expiration extension for the number of days the gym was closed.

No problem. If your membership has an expiration date your membership will be extended for number of days the gym was closed.

If you have prepaid swim sessions, the expiration date of your sessions will be extended when we reopen.

Upon reopening, our staff will frequently disinfect high touch surfaces and equipment. All disinfectant products are medical–grade and are shown effective in EPA listings related to COVID and other viruses.

 

We ask that all members disinfect equipment before and after each use. We have set up disinfectant stations in workout areas which will include wipes, Purell, disinfectant spray, and paper towels.

Yes! We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can freeze or cancel your account after our re-opening.

 

Please send an email to info@bklanyc.com with your name, address, and membership number along with your request to cancel or freeze.

Yes, we are here for our community. From summer camps to virtual fitness classes – we have safe programs for you and your kids.